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| Criterion |  Operations Accountability Ladder |  UX Research User Interviews |  Product Discovery Concierge MVP |
|---|---|---|---|
Purposedifferent | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | Low | Low | Medium |
Timedifferent | 20-45 min | 30–60 min per interview | 1-4 Wochen |
Participantsdifferent | 1-8 | 1 participant per interview | 3-10 Kunden |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Ownership Reflection, Action Commitment, Coaching Notes | Interview Notes, Themes, Insight Summary | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | ResponsibilityLeadershipTeam | QualitativeResearchCustomerDiscovery | MVPValidationServiceDiscovery |
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