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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.
Complexitydifferent
MediumHighMedium
Timedifferent
45-90 min0.5-2 Tage0.5-5 Tage
Participantsdifferent
2-56-124-10
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisService Blueprint, Fail Points, Ownership MapKaizen Charter, Waste List, Improvement Experiments, Standard Work Update
Tags1 shared
LeanProblem solvingCoachingOperations
Service designOperationsJourneyBlueprint
LeanContinuous improvementOperations
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Methods with strong topical overlap with the current selection, not yet in the comparison.

A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk