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| Criterion | ![]() Operations A3 Problem Solving | ![]() UX Design Service Blueprinting | ![]() Knowledge Modeling Concept Mapping |
|---|---|---|---|
Purposedifferent | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 45-90 min | 0.5-2 Tage | 1-2 h |
Participantsdifferent | 2-5 | 6-12 | 1-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | A3 Report, Action Plan, Root Cause Analysis | Service Blueprint, Fail Points, Ownership Map | Concept Map, Relationship Labels, Knowledge Gaps |
Tagsno overlap | LeanProblem solvingCoachingOperations | Service designOperationsJourneyBlueprint | KnowledgeConceptsMappingSensemaking |
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