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| Criterion |  Operations A3 Problem Solving |  UX Research Customer Journey Mapping |  Architecture Architecture Communication Canvas |
|---|---|---|---|
Purposedifferent | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 45-90 min | 2-4 h | 60-120 min |
Participantsdifferent | 2-5 | 4-10 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | A3 Report, Action Plan, Root Cause Analysis | Journey Map, Pain-point List, Opportunity Backlog | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | LeanProblem solvingCoachingOperations | JourneyServiceService design | ArchitectureCommunicationStakeholdersCanvas |
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