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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitysame
MediumMedium
Timedifferent
45-90 min1-3 Wochen
Participantsdifferent
2-54-12 Beobachtungen
Formatsame
Workshop + asyncWorkshop + async
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisField Notes, Workflow Insights, Pain Points
Tagsno overlap
LeanProblem solvingCoachingOperations
UX researchObservationContext
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe