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| Criterion |  Operations A3 Problem Solving |  Architecture Architecture Decision Record |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 45-90 min | 15-45 min | 2-4 h |
Participantsdifferent | 2-5 | 1-3 | 4-10 |
Formatdifferent | Workshop + async | Async | Workshop |
Outputdifferent | A3 Report, Action Plan, Root Cause Analysis | ADR File, Decision Log, Rationale | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | LeanProblem solvingCoachingOperations | ArchitectureRationaleDocumentationGovernance | JourneyServiceService design |
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