Maps a service's path all the way to delivery and exposes wait times, waste, and bottlenecks.
Core question: How does one concrete work item move from request to delivery today?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
1-3 h
4-10
Details
OperationsCategory: Operations. Describes the method's domain of use.
Identifies waste along a process, prioritizes impact, and derives improvements.
Core question: Which work creates customer value, which waste is immediately avoidable, which is currently necessary, and which unevenness or overburden produces it?
Analysis methodMethod form: Analysis method. Describes how this method is used in practice.LowComplexity: low. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.