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| Criterion |  Delivery Value Stream Mapping |  UX Research Contextual Inquiry |  Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-3 Wochen | 30-120 min |
Participantsdifferent | 4-10 | 4-12 Beobachtungen | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Current-state map, Future-state map, Bottleneck list | Field Notes, Workflow Insights, Pain Points | Observation Notes, Improvement Ideas |
Tagsno overlap | LeanFlowWasteDelivery | UX researchObservationContext | LeanObservationProcessOperations |
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