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| Criterion |  UX Research User Interviews |  Operations Causal Factor Analysis |  Operations MORT Analysis |
|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Low | High | High |
Timedifferent | 30–60 min per interview | 2-6 h | Mehrere Tage bis Wochen |
Participantsdifferent | 1 participant per interview | 3-10 | 2-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | QualitativeResearchCustomerDiscovery | CausalityIncidentRoot causeTimeline | Root causeSafetySystemicIncident |
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