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| Criterion |  UX Research User Interviews |  Operations Causal Factor Analysis |
|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. |
Complexitydifferent | Low | High |
Timedifferent | 30–60 min per interview | 2-6 h |
Participantsdifferent | 1 participant per interview | 3-10 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions |
Tagsno overlap | QualitativeResearchCustomerDiscovery | CausalityIncidentRoot causeTimeline |
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