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| Criterion |  Facilitation Troika Consulting |  Product Discovery Jobs to Be Done |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When someone needs to sort out a concrete work problem, Troika Consulting offers fast peer consulting with a tight focus. The method brings perspectives together without taking responsibility out of the person's hands. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 30-45 min | 1-3 Wochen | 2-4 h |
Participantsdifferent | 3-30 | 5-12 Interviews | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Advice Notes, Next Actions, Peer Insights | Job Stories, Outcome Statements, Opportunity List | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | FacilitationCoachingLearning | CustomerOutcomesNeeds | JourneyServiceService design |
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