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| Criterion |  Facilitation Troika Consulting |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | When someone needs to sort out a concrete work problem, Troika Consulting offers fast peer consulting with a tight focus. The method brings perspectives together without taking responsibility out of the person's hands. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Medium |
Timedifferent | 30-45 min | 1-3 h |
Participantsdifferent | 3-30 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Advice Notes, Next Actions, Peer Insights | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | FacilitationCoachingLearning | JourneyCustomerService designCanvas |
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