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| Criterion |  Facilitation Timeline |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When a project, incident, or change process is only remembered in fragments, Timeline brings the sequence back into a readable form. It makes turning points, precursors, and after-effects recognizable over the course of time. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 30-90 min | 2-4 h |
Participantsdifferent | 2-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Timeline, Milestones, Insight Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | TimelineFacilitationSequence | JourneyServiceService design |
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