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| Criterion |  Operations Time Blocking |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | With a calendar that grows on request, the method makes available time explicit again. It combines appointments, focus work, and buffer into a more realistic day structure. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 15-30 min Planung, laufend | 2-4 h |
Participantsdifferent | 1 | 4-10 |
Formatdifferent | Async | Workshop |
Outputdifferent | Blocked Calendar, Capacity View, Focus Plan | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | PlanningTime managementFocus | JourneyServiceService design |
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