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| Criterion | ![]() Operations Theory of Constraints | ![]() Operations Process Mapping | ![]() UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | High | Medium | High |
Timedifferent | 2-4 h Analyse, laufend | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 3-12 | 3-10 | 6-12 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Constraint Map, Improvement Plan, Flow Metrics | Process Map, Handoff List, Improvement Backlog | Service Blueprint, Fail Points, Ownership Map |
Tags1 shared | OperationsConstraintsFlowImprovement | ProcessOperationsImprovement | Service designOperationsJourneyBlueprint |
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