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| Criterion |  Operations Theory of Constraints |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium |
Timedifferent | 2-4 h Analyse, laufend | 1-3 h |
Participantsdifferent | 3-12 | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Constraint Map, Improvement Plan, Flow Metrics | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | OperationsConstraintsFlowImprovement | JourneyCustomerService designCanvas |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
