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| Criterion |  UX Research Surveys |  Operations Gemba Walk |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 3-14 Tage | 30-120 min | 2-8 h |
Participantsdifferent | 50+ | 2-6 | 2-8 |
Formatdifferent | Async | Workshop | Workshop + async |
Outputdifferent | Survey Results, Charts, Segment Insights | Observation Notes, Improvement Ideas | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | QuantitativeResearchValidation | LeanObservationProcessOperations | Problem solvingRoot causeDecisionOperations |
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