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| Criterion |  Facilitation Stakeholder Mapping |  UX Research Customer Journey Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 60–90 min | 2-4 h | 1-3 h |
Participantsdifferent | 2-8 | 4-10 | 5-30 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Stakeholder Map, Engagement Plan, Risk Notes | Journey Map, Pain-point List, Opportunity Backlog | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | StakeholdersAlignmentFacilitationChange | JourneyServiceService design | FacilitationConsensusWorkshopAlignment |
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