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| Criterion |  Facilitation Stakeholder Mapping |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 60–90 min | 2-4 h |
Participantsdifferent | 2-8 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Stakeholder Map, Engagement Plan, Risk Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | StakeholdersAlignmentFacilitationChange | JourneyServiceService design |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
