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| Criterion |  Facilitation Six Thinking Hats |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 45-90 min | 2-4 h | 0.5-2 Tage |
Participantsdifferent | 4-12 | 4-10 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | FacilitationOptionsDecision | JourneyServiceService design | Service designOperationsJourneyBlueprint |
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