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| Criterion |  Facilitation Six Thinking Hats |  UX Design Customer Journey Canvas |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 45-90 min | 1-3 h | 60-90 min |
Participantsdifferent | 4-12 | 3-10 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Customer Journey Canvas, Pain Points, Experience Opportunities | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | FacilitationOptionsDecision | JourneyCustomerService designCanvas | FacilitationDecisionProblem solvingWorkshop |
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