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| Criterion |  Delivery Shape Up |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 6 Wochen Cycle + 2 Wochen Cool-Down | 2-4 h | 60–90 min |
Participantsdifferent | 2-4 pro Pitch | 4-10 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Journey Map, Pain-point List, Opportunity Backlog | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | PlanningDeliveryAutonomy | JourneyServiceService design | StakeholdersAlignmentFacilitationChange |
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