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| Criterion |  UX Design Service Blueprinting |  Architecture Views and Beyond |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | High | Medium | High |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 2-8 h |
Participantsdifferent | 6-12 | 1-4 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Views, Cross-view Notes, Rationale | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | DocumentationStakeholdersArchitecture | Problem solvingRoot causeDecisionOperations |
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