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| Criterion |  UX Design Service Blueprinting |  Operations Theory of Constraints |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. |
Complexitysame | High | High |
Timedifferent | 0.5-2 Tage | 2-4 h Analyse, laufend |
Participantsdifferent | 6-12 | 3-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Constraint Map, Improvement Plan, Flow Metrics |
Tags1 shared | Service designOperationsJourneyBlueprint | OperationsConstraintsFlowImprovement |
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