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| Criterion |  UX Design Service Blueprinting |  Facilitation Six Thinking Hats |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min |
Participantsdifferent | 6-12 | 4-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Perspective Notes, Decision Inputs, Action Items |
Tagsno overlap | Service designOperationsJourneyBlueprint | FacilitationOptionsDecision |
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