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| Criterion |  UX Design Service Blueprinting |  Operations Root Cause Tree Analysis |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 6-12 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Cause Tree, Evidence Notes, Countermeasures |
Tagsno overlap | Service designOperationsJourneyBlueprint | Root causeTreeIncidentQuality |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
