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| Criterion |  UX Design Service Blueprinting |  Operations RACI Matrix |  Delivery RAID Log |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 45-90 min | 30 min Setup, dann laufend |
Participantsdifferent | 6-12 | 2-8 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes | RAID Log, Status Report Source |
Tagsno overlap | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations | RiskTrackingStakeholdersGovernance |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
