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| Criterion |  UX Design Service Blueprinting |  Operations RACI Matrix |  Architecture C4 Model |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 45-90 min | 1-4 h |
Participantsdifferent | 6-12 | 2-8 | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes | Context Diagram, Container Diagram, Component Diagram |
Tagsno overlap | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations | ArchitectureCommunicationVisualization |
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