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| Criterion |  UX Design Service Blueprinting |  Business Strategy PESTLE Analysis |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | PESTLE Analysis makes political, economic, social, technological, legal, and environmental influences visible. The environment of an initiative is thereby read systematically instead of through isolated trends. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 6-12 | 2-10 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | PESTLE Map, External Risks, Strategic Questions |
Tagsno overlap | Service designOperationsJourneyBlueprint | StrategyMarketAnalysis |
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