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| Criterion |  UX Design Service Blueprinting |  Agile NoEstimates |  Decision Making PERT Estimation |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. | On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | laufend | 15-45 min |
Participantsdifferent | 6-12 | 2-12 | 1-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Throughput Data, Flow Forecast, Slicing Rules | PERT Estimate, Expected Value, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | EstimationForecastingFlow | EstimationUncertaintyRisk |
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