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| Criterion |  UX Design Service Blueprinting |  Agile NoEstimates |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | laufend |
Participantsdifferent | 6-12 | 2-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Throughput Data, Flow Forecast, Slicing Rules |
Tagsno overlap | Service designOperationsJourneyBlueprint | EstimationForecastingFlow |
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