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Selected:Service BlueprintingLASR (Lightweight Approach for Software Reviews)Customer Journey Canvas
| Criterion |  UX Design Service Blueprinting |  Architecture LASR (Lightweight Approach for Software Reviews) |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 3–4 h for initial assessment; preparation and deeper analysis additional | 1-3 h |
Participantsdifferent | 6-12 | 1 or a small team; particularly suitable for 3–4 people | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureQualityRiskAssessmentLean | JourneyCustomerService designCanvas |
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