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| Criterion |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | High | High | Low |
Timedifferent | 0.5-2 Tage | 2-6 h | 60–90 min |
Participantsdifferent | 6-12 | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | StakeholdersAlignmentFacilitationChange |
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