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| Criterion |  UX Design Service Blueprinting |  Operations Fault Tree Analysis |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a critical top event with several possible triggers, the method logically models failure paths. It makes visible which combinations of conditions can lead to damage. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | High | Medium |
Timedifferent | 0.5-2 Tage | 2-6 h | 2-4 h |
Participantsdifferent | 6-12 | 3-8 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Fault Tree, Critical Paths, Cause Hypotheses, Control Actions | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskRoot causeSafety | JourneyServiceService design |
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