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| Criterion |  UX Design Service Blueprinting |  UX Research Empathy Mapping |  Product Discovery Smoke Test |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 30–60 min | 1-5 Tage |
Participantsdifferent | 6-12 | 4-8 | Nutzertraffic |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Empathy Map, Assumptions List, Research Gaps | Interest Metrics, Conversion Signal, Learning Note |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeWorkshop | ValidationExperimentsDemandGrowth |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
