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| Criterion |  UX Design Service Blueprinting |  Decision Making DACI |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 30-60 min |
Participantsdifferent | 6-12 | 2-10 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | DACI Matrix, Decision Owner, Decision Log |
Tagsno overlap | Service designOperationsJourneyBlueprint | DecisionRolesGovernanceAlignment |
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