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| Criterion |  UX Design Service Blueprinting |  Decision Making Constraint Analysis |  Facilitation Six Thinking Hats |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped. | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 0.5-2 Tage | 30-90 min | 45-90 min |
Participantsdifferent | 6-12 | 2-8 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Constraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries | Perspective Notes, Decision Inputs, Action Items |
Tagsno overlap | Service designOperationsJourneyBlueprint | ConstraintsDecisionPlanningOptions | FacilitationOptionsDecision |
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