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| Criterion | ![]() UX Design Service Blueprinting | ![]() Innovation Brainstorming | ![]() Innovation Starbursting |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a team faces an open question with many obvious directions, the method first creates breadth instead of premature commitment. It separates idea flow from evaluation and makes lines of thought visible, creating a pool for selection and further development. | Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 30-60 min | 30-60 min |
Participantsdifferent | 6-12 | 4-12 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Idea pool, Theme clusters, Shortlist | Star-Shaped Question Map, Question List, Assumption List |
Tagsno overlap | Service designOperationsJourneyBlueprint | BrainstormingIdeationCreativityWorkshopDivergence | BrainstormingIdeationWorkshopDiscovery |
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