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| Criterion |  UX Design Service Blueprinting |  Operations Bottleneck Analysis |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 6-12 | 3-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | Service designOperationsJourneyBlueprint | FlowMeasurementConstraints |
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