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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Communication Canvas |  Facilitation Expectation Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 60-120 min | 45-90 min |
Participantsdifferent | 6-12 | 2-8 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureCommunicationStakeholdersCanvas | AlignmentStakeholdersTeam |
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