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| Criterion |  UX Design Service Blueprinting |  Operations ABC Analysis |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 0.5-2 Tage | 30-60 min | 1-3 h |
Participantsdifferent | 6-12 | 1-5 | 5-30 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ABC Classification, Focus Rules, Control List | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | Service designOperationsJourneyBlueprint | PrioritizationOperationsPortfolio | FacilitationConsensusWorkshopAlignment |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
