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| Criterion |  UX Design Service Blueprinting |  Operations A3 Problem Solving |  Facilitation Stakeholder Salience Model |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | 60-90 min |
Participantsdifferent | 6-12 | 2-5 | 3-6 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | A3 Report, Action Plan, Root Cause Analysis | Salience Diagram, Strategy per Class |
Tagsno overlap | Service designOperationsJourneyBlueprint | LeanProblem solvingCoachingOperations | StakeholdersFacilitationAlignmentGovernance |
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