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| Criterion |  UX Design Service Blueprinting |  Facilitation 1-2-4-All |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 10-20 min |
Participantsdifferent | 6-12 | 4-100+ |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Idea List, Shared Insights, Emergent Themes |
Tagsno overlap | Service designOperationsJourneyBlueprint | FacilitationInclusionIdeation |
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