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| Criterion |  Operations Runbook |  Operations Gemba Walk |
|---|---|---|
Purposedifferent | For recurring operational tasks or incidents, the method keeps solid action logic ready. It reduces uncertainty when time pressure, role changes, or rare situations demand fast access. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitysame | Low | Low |
Timedifferent | 20-60 min | 30-120 min |
Participantsdifferent | 1-4 | 2-6 |
Formatdifferent | Async | Workshop |
Outputdifferent | Runbook, Checklist, Escalation Path | Observation Notes, Improvement Ideas |
Tags1 shared | OperationsReliabilityDocumentation | LeanObservationProcessOperations |
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