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| Criterion |  Operations Root Cause Analysis |  Innovation Design Thinking |
|---|---|---|
Purposedifferent | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service. |
Complexitydifferent | Medium | High |
Timedifferent | 1-4 h | 1 Tag bis mehrere Wochen |
Participantsdifferent | 3-8 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Problem Statement, Prototype, Test Learnings |
Tagsno overlap | Root causeProblem solvingQualityIncident | InnovationPrototypeResearch |
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