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| Criterion |  Operations RACI Matrix |  Decision Making Decision Rights Mapping |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 45-90 min | 90-180 min | 0.5-2 Tage |
Participantsdifferent | 2-8 | 4-12 | 6-12 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | RACI Matrix, Responsibility Map, Decision Notes | Decision Rights Matrix, Agreement | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | RolesResponsibilityGovernanceOperations | DecisionGovernanceAlignmentResponsibility | Service designOperationsJourneyBlueprint |
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