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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.
Complexitydifferent
MediumLowLow
Timedifferent
1-3 h45-90 min20-45 min
Participantsdifferent
3-103-101-8
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogResponsibility Map, Role Agreements, Open QuestionsOwnership Reflection, Action Commitment, Coaching Notes
Tagsno overlap
ProcessOperationsImprovement
RolesResponsibilityTeamFacilitation
ResponsibilityLeadershipTeam
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Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Delegation Poker.
Facilitation
Delegation Poker
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk