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| Criterion |  Operations Process Mapping |  UX Research Personas |
|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 1-3 Tage |
Participantsdifferent | 3-10 | Internes Team |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Persona Profiles, Needs Summary, Scenario Notes |
Tagsno overlap | ProcessOperationsImprovement | ResearchCustomerSynthesis |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
