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| Criterion |  Operations Process Mapping |  Facilitation Expectation Mapping |
|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 45-90 min |
Participantsdifferent | 3-10 | 3-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | ProcessOperationsImprovement | AlignmentStakeholdersTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
