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| Criterion | ![]() Operations Process Mapping | ![]() Delivery Cost of Delay | ![]() Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 1-3 h | 90-180 min | 30-120 min |
Participantsdifferent | 3-10 | 3-8 | 2-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | CoD Table, Prioritization Sequence | Observation Notes, Improvement Ideas |
Tagsno overlap | ProcessOperationsImprovement | PrioritizationDeliveryEconomicsDecision | LeanObservationProcessOperations |
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